";s:4:"text";s:37315:"The Industry Environment: Cultural Diversity and Business Challenges 17 The Business Case for Managing Cultural Diversity 19 ... business to address these business challenges and to capitalise on the benefits of managing cultural diversity in the workplace. The National HR in Hospitality Conference is the industry's premier HR conference, bringing together the legal and practical aspects of human resources within the hospitality industry. The Mission of MFHA is to bring the economic benefits of diversity and inclusion to the food and hospitality industry by building bridges and delivering solutions. Students around the world have the right to equal access of quality education , and as such, there are many upsides that come along with it when institutions believe in the power of diversity. Hospitality and the food industry. Globalization has reduced the cultural diversity found in the industry. MISSION To be the most hospitable company in the world - by creating heartfelt experiences for Guests, meaningful opportunities for Team Members, high value for Owners and MFHA commits to delivering more connections and opportunities to build its Members’ Cultural Intelligence to effectively engage multicultural employees, customers, and communities. They found that industry, nation of origin, and gender had the biggest impacts, but by thinking about diversity in a multidimensional way companies were able to lead in innovation. Japan, Brazil, Australia, Germany - these are just four of the top 10 countries where tourists travel from annually to visit the United States. 4. In early 2014, Hilton recognised that in order to encourage greater diversity in leadership positions, women would benefit from a leadership program tailored at supporting them to develop into executive level positions. Benefits of Cultural Intelligence ... developing cultural intelligence helps an organization gain a competitive edge in whatever industry they are in. With that background for why diversity management practices benefit hospitality organizations, I will examine which specific diversity management practices are adopted by a sample of successful hospitality and customer service organizations. Unfortunately, research has shown a lack of proper training for industry managers to ... benefits of cultural diversity (Lauring & Selmer, 2011). 3 managing cultural diversity in the workplace. Differences in … Language plays pivotal role in host-guest interaction Cultural awareness (Customs, values and Cultural diversity provides a wider variety of cuisines and dining options, for residents and visitors alike. For instance, an organization can include employees come from America, France or Vietnam…. So, let's find out what is the good of cultural diversity. In addition, global linkages increase as culturally diverse staff, particularly migrant workers, may have international connections aiding the flow of labour, goods and services. Here are seven multicultural workplace benefits, from serious advantages for your company and your career advancement, to fun office perks: 1. Intercultural soft skills bring a number of benefits for a hotel where the customers are from different backgrounds and cultures (Kandola and Fullerton, 1998, cited in Iguchi, 2016). As President and Founder of MFHA - an educational non-profit organization that makes the business case for developing cultural intelligence in the workplace- Gerry has spent decades educating and advocating for the business benefits of cultural diversity and inclusion in the foodservice & hospitality industry. She also has keen interests in cultural diversity in both the hospitality industry and educational context, and has a passion on supporting international students within the UK Higher Education. Diversity in the workplace ensures a variety of different perspectives. Task 1 Analyze current scale, scope and diversity of the hospitality industry so that your report will help The Mittal Group to take a decision. Cultural diversity in the workplace is when companies are open to hiring employees from all sorts of different backgrounds; regardless of race, religion and culture. Gerry has been recognized for his decades of work in educating and advocating for the business benefits of cultural diversity and inclusion in the foodservice & hospitality industry. This diversity training also can inspire hospitality employees to make more benefits for companies through a cross-cultural working environment (Lee & Chon 2000). Response to Deloitte’s Global Human Capital Trends report regarding the importance of diversity and inclusion has increased by 74% in the last three years. Highlighting the cultural diversity of the place: The hotel can give a practical experience of the various places of cultural and historical interests to the customers on high definition which will present a life like image of the surroundings and attract more and more people. We will write a custom Essay on Importance of Managing Cultural Diversity in the Hospitality Industry specifically for you. Still, cultural differences can be an obstacle in the smooth operation of any organization. Companies look to improve in this area and value the importance of the matter because it benefits their current and future employees. Being diverse, workers can get connected to customers. According to a McKinsey & Co report, American companies with diverse boards of executives have a 95% higher return on their equity. To summaries Scenario 2 Scenario 1 Impact of cultural diversity in the hospitality industry The most important factors For home Where is the problem in your opinion? Due to its phenomenal dimensions, managing the diverse workforce in an effective way can be seen as successful tool to meet In this study, HBR calculated each company’s diversity across six dimensions: migration, industry, career path, gender, education, and age. The National HR in Hospitality Conference is the industry's premier HR conference, bringing together the legal and practical aspects of human resources within the hospitality industry. A competitive advantage. It is contended that hospitality firms that want fresh ideas, strong growth, a positive firm image, and an enhanced ability to hire qualified workers should be proactive with regard to workforce diversity. For one thing, when employees and management share a greater acceptance of varying ethnicities, a different work ethic develops that affords equal opportunities for everyone, regardless of cultural differences. The nature of the industry’s workplaces and the way they deal with the issues concerning management of cultural diversity. This is where the role of Cultural Intelligence comes into play in the context of bridging the gaps and acting as an “intermediary factor” to extract the benefits of cultural diversity in the international hospitality industry. the hospitality industry. Think about Hilton Worldwide, a multinational hospitality company with its headquarters in Virginia in the U.S. It’s the largest hotel chain in the world, with more than 4,000 properties in over 100 countries and more than 160,000 employees. More Understanding – and Respect – for Cultural Differences. Producing a diverse range of food types from different heritages helps create inclusion within the … The report focuses on analyzing the overall effects of cultural diversity in the hospitality industry. 2. 2. 9. They can ask questions or even purchase products with an ease. CULTURAL DIVERSITY IN HOSPITALITY MANAGEMENT The bachelor´s thesis investigates cultural diversity in the hospitality management. It aims at presenting effective ways to improve cultural diversity in a workplace. This diversity of talent means a broader range of skills among employees, as well as a diversity of experiences and perspectives … False. The benefits of cultural diversity in hospitality - Insights Benefits of Workplace Diversity. This issue is particularly relevant in the hospitality industry, since its workforce is comprised of a large number of minority workers from many cultural and ethnic backgrounds. The hospitality industry is the only industry that is culturally diverse in its workforce as well as the customers it serves. 6. The Mission of MFHA is to bring the economic benefits of diversity and inclusion to the food and hospitality industry by building bridges and delivering solutions. However this is not an easy task to manage employees from different cultural backgrounds. Benefits of cultural diversity in the hotels’ industry. Cultural Diversity In The Hospitality Industry 1102 Words | 5 Pages. 8. 2.2. Lastly, the hospitality and food industry also benefit as cultural diversity leads to increased cuisines and dining options. 3. Despite the fact that managing diversity effectively might significantly improve the overall organisational performance in the hospitality industry, there are still many challenges and barriers related to weak communication due to cultural differences and slow integration of … Companies with leadership in the top quartile for racial and ethnic diversity were 35% more likely to have financial returns above their industry … Cultural Diversity in the Hospitality Industry. 1- Because people of various cultures when working together can easily understand the view of others. In fact, studies have shown organizations with a culture of diversity and inclusion are both happier and more productive. Cultural diversity has become a major issue in the hospitality industry of the United States. The goal is to develop an organized list of diversity programs and discover whether diversity Attracting a broad range of talent Attracting talent from a broad range of candidates gives you the best chance of hiring stellar employees. However, given the global nature of the hospitality industry [Jenkins 2001, p. 19] and the increasingly cross-cultural nature of consumption in hospitality services [Nicholls 2011, p. 209], employees, every day experience cross-cultural interactions with others, which require from them to be aware of … Cultural diversity has become a major issue in the hospitality industry of the United States. Fostering diversity leads to higher productivity, which is relative to any barriers in pay or opportunities that women may face upon entering any industry. Benefits of cultural diversity in the hospitality industry SHEREEN DAVY- STUBBS. Cultural workers are a vital new source of workforce for the hospitality industry, provided that they are properly looked after and managed (Devine et … Episode 29: As President and Founder of the Multicultural Foodservice & Hospitality Alliance (MFHA) – an educational non-profit organization that makes the business case for developing cultural intelligence in the workplace – Gerry has spent decades educating and advocating for the business benefits of cultural diversity and inclusion in the foodservice & hospitality industry. Cultural differences and their effect they have on the hospitality industry. The 180: Fostering diversity in the hospitality industry. 2. This paper focuses on analyzing the change faces and current status of the cultural diversity in the hospitality workplaces, discussing the opportunities, benefits and challenges from Cultural Diversity in the Hospitality Industry. Gender Diversity - a True Value Added for Companies. ... A job benefit mix is all of the benefits that a … So, out of the many possible definitions examined, the following definition guides this study: culture is … Diversity is defined as the differences among people. Conrad Centennial can follow the competency-based recruitment and selection. Explain how the principles of adult learning apply to training and development in the hospitality industry. Show your employees how you want them to behave and treat each other. The benefits of managing cultural diversity in the hospitality industry It has been proven that cultural differences have positive impact to organizations in different ways if properly managed. You can level the playing field by creating an atmosphere where employees have the same chances for success irrespective of their sex or gender. Since it means that employees will have different characteristics and backgrounds, they are also more likely to have a variety of different skills and experiences. – This paper aims to explore the opportunities and challenges faced by hospitality employers in accommodating a culturally diverse workforce in Northern Ireland., – This is an exploratory paper based on interviews with hospitality employers in Northern Ireland. Luxury hospitality groups Hyatt and Marriott are regularly voted among the best brands by guests and employees in the field of diversity and inclusivity. Diversity issues in the workplace: Equal opportunity is … Identify the benefits of developing appropriate cultural diversity training program in hotel industry in Minneapolis area not to be concerned concern more about cultural diversity in work environment not to be concerned with the size of a company. Effectively managed the culture of many companies have cost effective competitive advantage. Modern societies are becoming increasingly diverse (Putnam, 2007). Many businesses in the hospitality and tourism industry are using advancing technology to market themselves and communicate with customers. Gerry has been recognized for his decades of work in educating and advocating for the business benefits of cultural diversity and inclusion in the foodservice & hospitality industry. A well-managed diverse workforce will both reduce costs and generate greater profit, with companies that employ a diverse workforce having 35 percent higher financial returns than national averages according to a McKinsey report on workplace diversity.This clearly illustrates the importance of diversity in the workplace not only for a company’s culture but also for its bottom line. Before continuing with five different approaches to manage cultural diversity in organization, we will take a look at the status of cultural diversity issue in tourism and hospitality management, and what Economic globalization is one of the driving forces of cultural diversity in the workplace. Hospitality ...1. This gives an idea about how to make an organisation culturally diverse and advantages. The tourists from all over the world travel to different places around the world. The hospitality industry is a demanding sector that requires great communication skills in order to succeed. This thesis is divided into six chapters. It Encourages Cultural Diversity: Many local farmers are beginning to specialize in producing culturally diverse foods that support a wide variety of diets and cultural food customs. There is a huge gap in the skills in what the industry demands an educational system provides. 3.3 Benefits of cultural diversity 22 3.4 Challenges and problems with cultural diversity 24 ... Hospitality industry, particularly, has great dimen-sions with cultural diversity. More to the point, workplace diversity reinforces and encourages understanding of different cultures and cultural backgrounds and enhances hospitality by giving staff invaluable contact with varied cultural backgrounds. As President and Founder of MFHA - an educational non-profit organization that makes the business case for developing cultural intelligence in the workplace- Gerry has spent decades educating and advocating for the business benefits of cultural diversity and inclusion in the foodservice & hospitality industry. diversity in Australia, and specifically about ethnic diversity among Australian hotels. • Team Member benefits support personal and professional growth • Inclusion Councils that provides oversight of our diversity and inclusion programs and initiatives and is in alignment with Hilton’s Global Diversity and Inclusion framework Talent We attract, develop, and retain the best and brightest talent in hospitality. Cultural diversity has become a major issue in the hospitality industry of the United States. This paper focuses on analyzing the change faces and current status of the cultural diversity in the hospitality workplaces, discussing the opportunities, benefits and challenges from The challenges for luxury hospitality leaders Diversity brings plenty of benefits, but ensuring diversity presents its own challenges. The impact of politics upon the hospitality and tourism sector is dramatic. The cultural diversity training involves understanding what it is, why it is important, understanding culture at all levels, from individual, national to organizational levels. Most deluxe hotels anywhere in the world expect a significant proportion of their customers to be foreign. important in hospitality industry. Presentation is about cultural diversity in Hospitality industry. In hospitality industry, there are many issues, challenges and trends that a hotel or a restaurant might face. 2. [18] Exposure to ethnic foods can provide the potential for diversification and creativity within the hospitality industry, as … This is where the role of Cultural Intelligence comes into play in the context of bridging the gaps and acting as an “intermediary factor” to extract the benefits of cultural diversity in the international hospitality industry. In a 2018 Ted Talk, inclusion advocate Janet Stovall hammered it home that diversity and inclusivity were two different things. Promote interpersonal skills: Cultural diversity helps in enhancing interpersonal skills among people working in the hotel industry.It is because people of different cultures work together within the same industry and thus become capable to understand the view of others. Organizations around the world has been the achievement of cultural diversity within the organization is not a negative aspect, rather can facilitate organizational stalk for glory (Papers4you.com, 2006). Organizations around the world has been the achievement of cultural diversity within the organization is not a negative aspect, rather can facilitate organizational stalk for glory (Papers4you.com, 2006). When companies recruit and retain a diverse pool of people, it brings about different benefits to the company as well as its employees. However, given the global nature of the hospitality industry [Jenkins 2001, p. 19] and the increasingly cross-cultural nature of consumption in hospitality services [Nicholls 2011, p. 209], employees, every day experience cross-cultural interactions with others, which require from them to be aware of … Training program is another factor that ensures effective management of cultural diversity. Amid increased globalization of hospitality industry, diversity management training programs such as cross-cultural training can help overseas managers to learn about different cultures and help them develop skills of managing cultural diversity issues. With an increase in migration and tourism, the different people around the world come and join the tourism industry. The hospitality industry not only has culturally diverse customers, but they do also have a diverse workforce. Having a culturally diverse workforce and customers have benefits as well as challenges. Cultural diversity in the workplace is a result of practices, values, traditions, or beliefs of employees based on race, age, ethnicity, religion, or gender. Cultural diversity is important in every setting in life, but it can be even more pivotal when it happens within education. This diversity, if properly managed, can result to a number of advantages to the organization as they contribute to the knowledge base of the company. cultural diversity, and how the tourism and hospitality industry is measured by those theoretical frames. MFHA commits to delivering more connections and opportunities to build its Members’ Cultural Intelligence to effectively engage multicultural employees, customers, and communities. A pivotal component of their current diversity and inclusion agenda is the development of women into senior leadership roles. OUR DIVERSITY & INCLUSION 1 VISION To fill the earth with the light and warmth of hospitality - by delivering exceptional experiences - every hotel, every Guest, every time. If cultural diversity can be managed effectively, there is potential to use diverse workforce benefits the organization. Diversity within an organization improves employee engagement, productivity and also benefits the revenue. Cultural Identity and the Workplace. The list of advantages and benefits of CD is vast. Fostering an inclusive work environment. A survey on cultural diversity in the workplace shows compelling statistics that up to 80% of people valued diversity. Gartner found that inclusive teams improve team performance by up to 30 percent in high-diversity environments. Diversity in the Workplace: Benefits, Challenges, and the Required Managerial Tools 2 advantages. The range of experience, expertise, and working methods that a diverse workplace offers can boost problem-solving capacity and lead to greater productivity. The hospitality and tourism industry is known for its culturally diverse workplaces and companies. Diversity in the Hospitality Industry. The top five benefits of workplace diversity include: Increased productivity: A diverse workplace allows for more ideas and processes. 3. Diversity & Inclusion can Boost Employee Engagement. This paper focuses on analyzing the change faces and current status of the cultural diversity in the hospitality workplaces, discussing the opportunities, benefits and challenges from the culturally diverse workforce, and providing practical recommendations that might help human resource … Benefit: Diverse teams are more productive and perform better. 2. (Cultural Diversity in hospitality industry, n.d.) Benefits Improved customer service Workers around the world have different cultures and background. The program was also Cultural differences and their effect they have on the hospitality industry. Stephen Butler, co-chair of the Business-Higher Education Forum, believes diversity is an invaluable competitive asset (Robinson 2002). Actually, hospitality industry has a need to create a diversity environment for leading employees to fit or handle visitors who are from various countries. ... and whether it fits with the kind of culture that will help you to thrive. The need for diversity training is serious and urgent, because diverse customers have different cultures and traditions that have to be dealt … Cox and Balke (1991) argues that multiculturalism is directly linked to the success of the organization as. HR Manager Nicola Cresswell agrees that a multicultural workplace is hugely beneficial for employees. However this is not an easy task to manage employees from different cultural backgrounds. More customer satisfaction: You should take different forms of diversity into consideration when hiring for your hospitality business. Hence, the customers belong to various age groups, cities, countries and cultures. clarifies diversity-related concepts, and discusses the benefits of effec-tive diversity management. Most deluxe hotels anywhere in the world expect a significant proportion of their customers to be foreign. Cultural diversity at work adds an interesting and beneficial component to hospitality and tourism. Let’s face it. Indeed, it is ideal to employ people from all walks of life and from many nationalities in the hospitality industry especially. Diversity in Hotel Industry: Satisfaction, Teamwork: 10.4018/978-1-4666-8606-9.ch014: Managing human resources in the hospitality industry is a challenging task. Alumni of color, members of the National Society of Minorities in Hospitality, and faculty gather for Hotelie weekend in NYC. People agree that a diverse workforce will lead to more ideas and innovations. Only 6% of companies focus on other types of diversity than the most well-known categories. Here is the list of the top 10 benefits of diversity in the workplace: #1: Variety of different perspectives. The benefits of having a diverse workplace. Not only managers, diversity management training should be implemented in all levels in the hospitality industry. Cultural diversity in Hospitality industry. In today's competitive environment, an increasing number of organizations invest The positive impact of diversity and inclusion is no longer debatable. According to a recent white paper by the Hospitality Industry Pipeline (HIP) Coalition, the workforce in the tourism and hospitality industry is comprised of 70% women. According to Deloitte, diverse companies enjoy 2.3 times higher cash flow per employee. Cultural diversity means that the differences between people in gender, traditions, language, etc. Following this introductory chapter, Chapter 2 A diverse workplace lends itself to higher levels of employee engagement, better performance, and higher profits. Cultural diversity in the workplace is a result of practices, values, traditions, or beliefs of employees based on race, age, ethnicity, religion, or gender. Economic globalization is one of the driving forces of cultural diversity in the workplace. A similar study conducted at … Managing diversity is a key component of effective people management in the workplace (Black Enterprise 2001). Diversity used to be about ticking boxes. The strategies for managing cultural diversity as explained in this report includeculture shock, recruitment, and training. for only $16.05 $11/page. One way to manage the diversity in the hospitality workplace is to always be respectful and tolerant yourself. You must be logged in to post a comment. Service Culture in the Hospitality Management 2.2.1 Culture Culture is a complex concept, and no single definition of it has achieved consensus in the literature. Identify efficient way of approaches to develop and deliver cultural diversity Hospitality, Tourism, and Politics. Identify the variables to consider when calculating the costs of training and the costs of not training, and describe how training directors develop cost-benefit … As such, diversity has become an increasingly strategic component of the tourism and hospitality industries. Nowadays, workforce in hospitality becomes diverse because employees come from many countries. In a BCG study, companies with diverse management teams had a 19 percent increase in revenue … • Optimize cultural diversity training. You can accomplish this by being fair, honest, a good listener, objective, trustworthy and open with your employees. In recent years, cultural diversity in the workplace has become a major in hospitality industry. Hammered it home that diversity and inclusion are both happier and more productive and perform better co-chair the. Challenging task most well-known categories per employee developing cultural Intelligence helps an organization can employees... 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